Help Center
Find answers to frequently asked questions and get support
Frequently Asked Questions
What is Bus Explorer?
Bus Explorer is a comprehensive web application that helps you discover and navigate Bristol's bus network. You can find bus stops, view routes, save favorite stops, and plan your journeys.
Is Bus Explorer free to use?
Yes! Bus Explorer is completely free to use. We believe in providing accessible transportation information to everyone in Bristol.
How often is the bus data updated?
Our bus stop data is updated regularly to ensure accuracy. We work with local transportation authorities to maintain current information.
Do I need an account to use Bus Explorer?
No, you can use most features without an account. However, creating an account allows you to save favorite bus stops and access your personalized dashboard.
How do I reset my password?
Go to the login page and click "Forgot Password." You'll receive an email with instructions to reset your password.
Can I delete my account?
Yes, you can delete your account from the Profile page. Please note that this will permanently remove all your saved favorites and data.
The map isn't loading properly. What should I do?
Try refreshing the page, clearing your browser cache, or checking your internet connection. If the issue persists, please report it using the feedback form.
Is Bus Explorer mobile-friendly?
Yes! Bus Explorer is fully responsive and works great on mobile devices, tablets, and desktop computers.
Which browsers are supported?
Bus Explorer works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best experience.
Still Need Help?
Can't find what you're looking for? Our support team is here to help you.